VoleroVolero compared with Microsoft Quick Assist and Remote Help
Quick Assist and Remote Help are Microsoft’s tools for helping people with their computers, mostly Windows PCs. Volero helps you use your own Macs. They do different jobs.
At a glance
| Volero | Quick Assist | Remote Help | |
|---|---|---|---|
| Controls a Mac | Yes | Only for calls with Microsoft Support | Yes |
| Controls a Windows PC | Not yet. Planned, no date. | Yes | Yes |
| Controls a Linux computer | Not yet. Planned, no date. | No | No |
| Viewer for Apple Watch and Apple Vision Pro | Yes | Not found on its public pages | Not found on its public pages |
| Works away from home | Partly. Through your own iCloud, an address you add, or a private network. Connecting by QR code from another network is being tested. | Yes | Yes |
| Record of who connected | Not yet. An audit log is part of Business, in the next update. | Very little. Microsoft keeps start and end times for up to 3 days. | Yes |
| Company sign-in and roles | Not yet. Business adds per-person access in the next update. | No roles. The helper signs in with a Microsoft account. | Yes |
| Security certificates | None held. We do not claim any. | We did not check this | We did not check this |
| Price | Free for your own Macs. Pro £149, paid once. Business £7.99 a month or £59.99 a year. Pro and Business arrive in the next update. | No separate price shown on Microsoft’s page | Remote Help: $3.50 per user, a month |
Prices are in US dollars, as published on each company’s site, without tax. They change often, so check the source.
Where Microsoft Quick Assist and Remote Help is ahead
Quick Assist works with Windows PCs, and with a Mac only for calls with Microsoft Support.
With Quick Assist, the helper sends a time-limited code, the person allows sharing, then control.
Remote Help works with Windows, Mac and Android dedicated devices, with role-based access, session reports and audit logs in Intune.
Remote Help can require company sign-in and extra checks, such as multi-factor sign-in, and can reach corporate Windows PCs that nobody is sitting at.
Where Volero is different
Viewer apps for Apple Watch and Apple Vision Pro. We did not find either on the public pages of Microsoft Quick Assist and Remote Help.
Apple Pencil and trackpad mode on iPhone and iPad, for precise pointing.
No account to make. Volero connects your devices directly and runs no session server.
A pay-once option. Volero Pro is £149, paid once, and arrives in the next update.
Our honest view
If you support Windows PCs in a company that uses Microsoft 365 and Intune, use Microsoft’s tools. If you want to use your own Macs from your Apple devices, Volero is made for that.
Questions
Is Volero an alternative to Microsoft Quick Assist and Remote Help?
Only for one job: using your own Macs from your Apple devices. Microsoft Quick Assist and Remote Help does more in other areas, as set out above. Windows, Linux and Android versions of Volero are planned, with no date.
Does Volero work on Windows, Linux or Android?
Not yet. Volero works on Apple devices only today. Windows, Linux and Android apps are planned. There is no date, and nothing to download yet. The roadmap shows where things stand.
How much does Microsoft Quick Assist and Remote Help cost?
Remote Help: $3.50 per user, a month. Quick Assist: Microsoft’s page shows no separate price. Remote Help needs Intune Plan 1 or 2, and is included in Microsoft 365 E3 and E5 from 1 July 2026. Prices are in US dollars, as published on each company’s site, without tax. They change often, so check the source. Source: its own pages, linked below, checked October 17, 2026.
How much does Volero cost?
Controlling your own Macs is free. Volero Pro is £149, paid once. Volero Business is £7.99 a month or £59.99 a year. Both are bought through the App Store and arrive in the next update.
Sources
Prices and facts come from the pages linked here, read on October 17, 2026. Where we could not confirm something, we say so. Things change, so check the source before you decide.
- learn.microsoft.com/quick-assist
- learn.microsoft.com/remote-help
- microsoft.com/intune-pricing
- Volero facts: our roadmap and support pages.